Jotify policy
Purchases and Refunds
Payment, cancellation, refund and chargeback principles for Jotify commerce.
Effective 2026-08-15 / Version 1.2
Before payment
The checkout must show the seller, total price, taxes and unavoidable charges, delivery terms, renewal terms where relevant, and whether consumer withdrawal rights apply. No real order is confirmed until the payment provider confirms the transaction.
Cancellations and returns
Consumers purchasing at distance from a trader generally have a 14-day withdrawal right, subject to legal exceptions. Private-to-private purchases do not receive the same statutory consumer protections. The checkout and seller must clearly state the applicable position.

